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Frequently asked questions

 

 

  • 1.

    Do Qibbel bicycle seats conform to safety requirements?

    The Qibbel front seat (max. 15 kg) and rear seat (max. 22 kg) comply with the safety standard EN 14344. For the Qibbel 6+ Junior seat (max. 35 kg) this legislation does not apply. Featuring sturdy seats, footrests and safety belts, Qibbel products are the safe way to transport children.

  • 2.

    Will a Qibbel bicycle seat fit on my bike?

    Because there are many different types of bicycles, we recommend that you contact your nearest Qibbel dealer for information. He will be able to assess whether a Qibbel seat can be mounted to your bicycle.

  • 3.

    What are the recommended retail prices for Qibbel?

    Download the Qibbel recommended retail prices here:
    Qibbel front seat
    Qibbel rear seat
    Qibbel 6+ Junior seat

  • 4.

    Where can I buy Qibbel products?

    The Qibbel product range is available from most specialist cycle shops. To find your nearest Qibbel stockist, go to the dealer page.

  • 5.

    Where can I buy matching bicycle bags?

    Matching New Looxs and Basil bicycle bags can usually be ordered through your nearest Qibbel dealership. Contact your nearest Qibbel dealer for more information.

  • 6.

    What should I do if a Qibbel product breaks or is damaged?

    Qibbel is committed to offering products that conform to the strictest standards of quality, safety and reliability. Despite our best efforts, damage sometimes occurs. If this happens, we recommend that you contact your nearest Qibbel dealer. Your dealer will be able to assess the damage and to replace the product.

  • 7.

    Does Qibbel provide a warranty?

    Qibbel provides a two-year warranty on manufacturing and/or material errors. The warranty enters into effect on the date of purchase, so please retain your proof of purchase.

  • 8.

    I have lost my user manual. How can I get hold of a new one?

    The instructions can be downloaded as a PDF file. Click here to be directed to the download page.

  • 9.

    Does the rear seat have a sleeping position?

    Yes! The rear seat can easily be converted from an active position to the sleeping position, so that your child can lean back comfortably and relaxed, or even sleep on the journey home.

  • 10.

    How to change the combination numbers of the lock?

    All combination locks come with a present combination of 000. 1. Using the dials, align the three digits of the current combination with the centre line. 2. Using a ball point pen of similar object, press and hold the combination set button. Do not release the button until you have set all three digits of the new combination. 3. Rotate the dials until the new combination digits are aligned with the centre line. 4. Release the combination set button.

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